Browse our categories or use the search bar to find a product. Select the desired options (color, size, material, etc.), click “Add to cart”, then go to your cart and follow the checkout steps: address, shipping method and payment.

Yes. MAYUSH DESIGN is a multi-vendor marketplace. You can add products from different sellers into the same cart. They may be shipped separately, and shipping fees can be calculated per seller.

Once your order is shipped, you will receive a tracking link or reference number by email and in your “My Orders” section after login. You can follow the delivery status there.

Depending on your region and current configuration, we may support secure online payment (credit card, etc.) and/or Cash on Delivery (COD). Available options are displayed at checkout.

Yes. All online payments are processed through secure gateways with encryption. We do not store your full card details on our servers. For Cash on Delivery, you pay directly to the delivery partner.

Please check your spam folder and your “My Orders” section after login. If the order is missing, contact our support team with your payment proof and we will investigate and resolve the issue.

We currently deliver to most major and secondary cities in Morocco, including Casablanca, Rabat, Marrakech, Agadir, Fès, Tanger and more. Availability for your address is confirmed at checkout.

Shipping fees depend on the product category, weight/volume, seller location and delivery city. The exact cost is calculated automatically and displayed before you confirm your order.

For ready-to-ship items, typical delivery ranges from 2 to 5 business days for most cities. For furniture and made-to-order items, additional production time may apply. Estimated delivery windows are shown on each product page and at checkout.

You may request cancellation only if the order has not yet been processed or shipped. Custom or made-to-order items usually cannot be cancelled once production starts. Please refer to our detailed Cancellation Policy for full conditions.

Please take clear photos of the product and packaging and contact us within 48 hours of delivery. Our team will review the case with the seller and propose a solution: replacement, repair, partial refund or full refund according to our policies.

Not all products are returnable. Custom-made items, personalized products and some large furniture pieces may be non-returnable. Return eligibility is usually mentioned on the product page and in our Return & Refund Policy.

Yes, creating an account allows you to securely store your address, view your order history, track deliveries and manage returns. It also helps us provide better support and future services.

On the login page, click on “Forgot Password?” and enter your email address. You’ll receive a link to choose a new password. If you don’t receive it, check your spam folder or contact support.

Visit our “Become a Seller” page and complete the application form with your business or artisan details. Our team will review your profile, and if approved, you’ll receive access to the seller panel.

MAYUSH DESIGN applies a commission on each completed order. The net balance is transferred to the seller on a regular payout schedule (for example, every 7–14 days), once orders are confirmed delivered and free of active disputes. Full details are available in our Seller Policy.

If you still have questions, or if your situation is specific, our support team is available to help you.

WhatsApp / Phone: +212 XX XXX XX XX
Email: support@mayushdesign.com
Hours: Monday–Saturday, 9:00–19:00